Our commitment to you is to:

• Act with integrity by putting your and your clients’ relationship interests to the fore and respecting your and their confidentiality.
• Treat all documents and data obtained as part of the assignment with due regard to its storage media and security back-up requirements.
• Be open and transparent in our dealings with you by establishing clear and relevant scope proposals and terms of business.
• Avoid any potential conflict of interests and declare any where we feel they may arise.
• Maintain an objective stance throughout the assignment and report clearly on our findings with unambiguous and appropriate recommendations for action.
• Give you prompt feedback on the results of our surveys.
• Be prepared to take a stand to protect your interests if we are not satisfied with on-site responses we receive from your client.

We look to you for:

• Sufficient information to assist with the scoping of the assignment (e.g. the latest Insurance Proposal Form, details of insuring conditionalities and subjectivities, relevant slip or contract terms).
• Clear guidelines from you on the assignment target dates and assistance in maintaining any agreed scheduling of the assignment.
• Provision of constructive feedback on our surveys so that we can ensure a policy of continuous improvement towards your on-going risk management needs.
• Your best endeavours to achieve prompt payment of our fees and expenses.